Delivery Policy

GemstoneBank Delivery Policy

Updated: [18 Sep, 2023]

Thank you for choosing GemstoneBank.com for your gemstone shopping needs. We are committed to providing you with a seamless and reliable delivery service. Please take a moment to read our standard delivery policy to ensure a smooth shopping experience.

1. Delivery Times:

We aim to process and ship your orders as quickly as possible. Our standard delivery times are as follows:

• Domestic Orders (within Pakistan):
  • Standard Delivery: 3-5 business days
  • Express Delivery (optional): 1-2 business days
• International Orders:
  • Standard International Delivery: 21-23 business days
  • Express International Delivery (optional): [3-5 business days]

Please note that delivery times may vary depending on the destination, customs procedures, and any unforeseen circumstances.

2. Shipping Costs:

Shipping costs are calculated based on the weight, destination, and shipping method selected during checkout. The shipping charges will be clearly displayed before you confirm your order.

3. Order Processing:

Orders are processed within [Insert estimated number of hours or business days, e.g., 24-48 hours] after payment confirmation. You will receive an email confirmation once your order has been shipped, including tracking information if applicable.

4. Shipping Carriers:

We partner with reputable shipping carriers to ensure the safe and timely delivery of your gemstones. The carrier used for your order will depend on your location and shipping method.

5. Delivery Address:

Please ensure that your shipping address is accurate and complete. We are not responsible for delivery delays or non-delivery due to incorrect or incomplete address information. You may update your shipping address before your order is shipped, if necessary.

6. Tracking Your Order:

For orders that include tracking, you will receive a tracking number in your shipping confirmation email. You can use this number to monitor the progress of your delivery through the carrier’s website.

7. Signature Confirmation:

Some orders, especially high-value items, may require a signature upon delivery to ensure safe receipt. If you are not available to sign for your package, the carrier will leave a notice with instructions for redelivery or pickup.

8. Delays and Exceptions:

While we make every effort to meet our estimated delivery times, please be aware that delays may occur due to reasons beyond our control, such as weather conditions, customs clearance, or other unforeseen circumstances. We will communicate any significant delays to you promptly.

9. Custom Duties and Delays:

Please note that any customs duties, taxes, or fees levied by your country’s customs authorities are the responsibility of the customer. We are not responsible for any customs-related delays, holds, or additional charges. We recommend checking with your local customs office for information on import regulations and fees.

10. Lost or Damaged Shipments:

In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work to resolve the issue and arrange for a replacement or refund, as applicable, in accordance with our Returns and Refunds Policy.

11. Customer Support:

If you have any questions or concerns regarding your delivery, please don’t hesitate to reach out to our customer support team. We are here to assist you.

GemstoneBank is dedicated to providing you with high-quality gemstones and outstanding customer service. We hope this standard delivery policy helps clarify our delivery process. If you have any further questions or require assistance, please contact our customer support team.

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